Below is some of the contact information for other county child support offices and processing entities:

Guardian Ad Litem: http://texasguardianadlitem.com
Phone Number: 972-562-4500

Dallas County: District Clerk: http://www.dallascounty.org/html/citizen-serv/child-support
Phone Number: (214) 653-7584

State of Texas Child Support Program, Office of the Attorney General: http://www.oag.state.tx.us/child/index.shtml
Child Support State Office:(512) 460-6000
Customer Support Section:(512) 231-4600

Back to Top

Collin County processes and mails child support payments to the designated payee on the same day payment are received into the County.

To review date of last payment on the Collin County website, click…(LINK), and enter your PIN. If you do not have your PIN for the website lookup, you can also search for your information by entering your [name? /ss#/case#].

You can also dial 972-542-4305. You will be asked to enter your five-digit PIN number.

Back to Top

Collin County does not do any type of enforcement for delinquent child support. Child support is not considered actually late until it is 30 days delinquent based on the date ordered by the court.

If your support is 30 days delinquent, or you have never received any child support, contact your attorney, or the Attorney General (1-800-687-8233). Collin County cannot offer any legal advice on this issue.

Back to Top

If you moved, you will need to complete a Change of Address form and send to Collin County. Note that Change Of Address will only be accepted in writing, and must be submitted by the recipient of support. Collin County will not forward returned mail. For a downloadable copy of the Change of Address, (LINK: Change of Address).

If your address has not changed, and you have not receive your check within 10 days of posted date, you may need to check with the payer's employer to verify if the check has cleared, and make arrangements for stopping payment and/or re-issuing of a replacement check. Please be aware that with recent national events, the mail is slow, and may take up to 10 days for delivery.

Back to Top

All support payments that are ordered to be sent through Collin County Child Support Office are to be made payable to the person who has custody of the child(ren). Collin County will return any child support checks back to you if not made out correctly, and this will delay posting and receipt of your payment. Be sure to note the Payor's name and case number on all payments.

The address for mailing child support payments is:
Collin County Child Support
P.O. Box 578
McKinney, Texas 75070-0578

Back to Top

This is a service fee paid to Collin County for handling of child support payments. This is a separate payment of $30.00 per year ($2.50 monthly) to be made payable to Collin County Child Support. The address for handling fee payments is:

Collin County Child Support
P.O. Box 578
McKinney, Texas 75070-0578

Back to Top

Contact the payer's employer, and check the withholding order to ensure the amounts are correct.

Back to Top

Collin County does not offer direct deposit for child support payments. The State of Texas does offer this, through the Special Disbursement Unit (SDU) for child support that is processed by the State. The contact number for the SDU is: 1-800-252-8014.

Back to Top

Guardian Ad Litem is a private entity. The Collin County Child Support office is not connected with Guardian Ad Litem, or any other office or county. If you are not sure where your support is being processed, please review your court order for details.

Back to Top