|Frequently Asked Questions
I need a copy of my discharge, or DD214. How can
I get a copy?
Hopefully, you registered it with your local county
clerk upon returning home. If so, it would be readily available to you.
If not, the Collin County Veteran Services Office can send a form to the
National Personnel Records Center (NPRC) requesting a copy be sent to
you. You should receive requested copy in two to four months.
Since I leaving the military, I have lost all my
medals and awards. Is there someway I can get them replaced by the Government?
Yes there is. Come into our office with a copy of your
discharge papers and we will complete a form that will be sent to the
NPRC for replacement medals and awards. We understand that the system
is greatly backlogged at the current time, however, all requests will
ultimately be filled. Generally, there is no charge for medal or award
As an honorably discharged veteran, I know that I
am eligible to be buried in a VA cemetery. Is there one in the North Texas
area and can I reserve a spot?
Yes, the Dallas-Fort Worth National Cemetery opened
in May 2000. It is located at 2191 Mountain Creek Parkway and their telephone
number is 214-467-3374. However, you cannot make a reservation. Your funeral
director knows the procedures. The VA will provide a gravesite, graveliner,
headstone or marker, Presidential Memorial Certificate, U.S. Flag and
perpetual care of the gravesite.
Are there any VA medical facilities in the North
Texas area and where are they located?
Yes there are three primary medical facilities and one
community based clinic located in the North Texas area. The locations
are as follows:
VA Medical Center
4500 S. Lancaster Rd.
Dallas, Texas 75216
Worth Outpatient Clinic
300 W. Rosedale St.
Fort Worth, Texas 76104
Rayburn Memorial VA Center
1201 E. 9th St.
Bonham, Texas 75418
Community Based Outpatient Clinic *
3537 I-35E suite #207
Denton, Texas 76210
* Note: This facility is only available to veterans with at least a 10%
service connected disability.
I have been turned down several times before for
my service connected injuries and no one can help me.
This office understands the law under which the VA must
operate, Title 38 Code of Federal Regulations. We apply the law in the
interest of the veteran not the VA.
My mother is in a nursing home on Medicaid receiving
$45 per month, can she get some help from the VA?
She may be eligible for $90 per month in lieu of the
$45 she gets now if her deceased spouse was a combat era veteran.
What types of benefits are available?
Some of the benefits available are Compensation (service
connected), Pension (non-service-connected) Education benefits, Vocational
Rehabilitation, and VA home loans to name a few.
How can the Veteran Services Office help me?
The Veteran Services Office serves veterans and their
dependents with the filing of complex claims for the various benefits
they are eligible to receive. The Service Officer holds numerous accreditations
with a service organization and attend mandatory training conferences
two times a year to stay abreast of the ever changing laws and regulations
The advocacy doesn't stop after the filing of a claim.
We continue to follow the progress of the claims
process with the Veteran/Dependent throughout the often lengthy time
it takes the VA to reach a decision.
Can a widow of a veteran who was drawing Dependency
and Indemnity Compensation (DIC) which was terminated due to remarriage
be reinstated for the benefit if their current spouse dies, or they get
A widow becomes eligible to receive DIC benefits based
on a previous marriage to a veteran if the remarriage of a surviving spouse
is terminated by death, divorce, or annulment. Certain evidence is required
to establish the status of the surviving spouse as of the date of death
of the veteran. Resumption of benefits can only be made from October 1,
1998 even if the cessation of the relationship occurred prior to this
and Indemnity Compensation (DIC)
What is an "Appointment of Service Representative"
and why do I need one?
The VA uses Form 21-22 (Appointment of Service Representative)
authorizing the claimant to have professional representation in pursuing
their claim with the VA.
If I select a Service Organization as my representative,
are there any charges or meetings I must attend?
Organizations selected to represent claimants before
the VA must provide a statement that no charges, fees or gratuities will
be charged or accepted. Membership in the organization or attendance at
meetings is not required, but is permitted.
How do I enroll in the VA Medical System?
Visit any VA health care facility. Before you go to
the facility ensure you have and bring with you your DD-214 (Military
Discharge) showing the character of discharge. You may visit any FDVA
office located in the VA Medical Centers or go to the VA "Enrollment
Section" of the facility.
Will the VA fill my prescriptions from my private
You may bring the prescriptions to the VA if you are
enrolled and if your Primary Health Care Provider agrees with the medications.
He or she may provide you with a VA prescription for the medications.
NOTE: The VA physician may or may not agree with the
need for these medications.
Where do I go for a military ID card?
Contact the military installation nearest you. You need
the "Pass & I.D." section. You may need to acquire a letter
of disability from the VA to establish eligibility.
Who is eligible for nonservice-connected (NSC) pension?
Pension is a benefit payable by the VA to veterans discharged
under honorable conditions who have at least 90 days of service with at
least one day during a period of war and are disabled because of nonservice-connected
disabilities and whose income is below the allowable limit.Non Service Connected Disability Pension (pdf)
Is there a listing of all the things I need to file
a claim with the VA?
Due to the complexity of the VA system, the forms needed
to file a claim vary. You should contact our local representative or call
My husband's health is very bad and he can't leave
home without assistance. Does the VA allow any extra money for pension
for veterans who need help?
An additional allowance for Special Monthly Pension
(SMP) may be available at a housebound or Aid & Attendance rate. The
specific amount will depend on the level of disability and the total countable