The Collin County Information Technology department has adopted
ITIL (Information Technology Infrastructure Library) as our best approach to IT Service Management (ITSM). ITIL provides a best practices framework for for identifying, planning, delivering and supporting IT services to the business.
For more information about ITIL, please visit
The Collin County Information Technology department also advocates the use of the
ADKAR Model. For more information about ADKAR, visit
www.change-management.com or refer to the book
ADKAR, A Model for Change in Business, Government, and our Community: How to Implement Successful Change in Our Personal Lives and Professional Careers by Jeffrey M. Hiatt.