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Our Approach

The Collin County Information Technology department has adopted ITIL (Information Technology Infrastructure Library) as our best approach to IT Service Management (ITSM).  ITIL provides a best practices framework for for identifying, planning, delivering and supporting IT services to the business.

The Pillars - Click for a larger view 

For more information about ITIL, please visit www.itil-officialsite.com

The Collin County Information Technology department also advocates the use of the ADKAR Model. For more information about ADKAR, visit www.change-management.com or refer to the book ADKAR, A Model for Change in Business, Government, and our Community: How to Implement Successful Change in Our Personal Lives and Professional Careers by Jeffrey M. Hiatt.