In accordance with Title II of the Americans with Disabilities Act of 1990 (ADA), Collin County will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.
Requests for Aid, Service, or Policy Modification:
Generally, upon request and at no cost to the requestor, Collin County will provide appropriate communication aids and services and make reasonable modifications to its policies and procedures to ensure that qualified persons with disabilities have an equal opportunity to participate in Collin County's programs, services, and activities.
A person may request such aids, services, or policy modifications by calling 972-548-4631
as soon as possible, but no later than 48 hours before any scheduled event.
The ADA does not require Collin County to take any action that would fundamentally alter the nature of its programs or services or that would impose an undue financial or administrative burden.
This Grievance Procedure is established to meet the requirements of the ADA for resolving nonemployment-related complaints of disability discrimination. Any person may file a complaint alleging disability discrimination by Collin County in its provision of services, activities, programs, or benefits.
Collin County will retain all written complaints for three years.
Complaint: A complaint may be made by sending a written communication of any type (email, letter, fax), providing the name, address, and phone number of the grievant and the location, date, and description of the problem. If a written compaint is not possible, alternative means are available upon request for a person with a disability. The complaint should be submitted as soon as possible but no later than 60 calendar days after the alleged violation to:
Collin County Administration / ADA Coordination
2300 Bloomdale Road, Suite 4192, McKinney, TX 75071
The ADA Coordinator will contact the grievant within 15 calendar days to discuss the complaint and possible resolutions. Within 15 calendar days of that meeting, the ADA Coordinator will respond to the grievant in writing, and, when appropriate, in a format accessible to the grievant. The response will explain Collin County’s position and offer options for substantive resolution.
Appeal: If the ADA Coordinator’s response does not satisfactorily resolve the issue, the grievant may appeal the decision within 15 calendar days of receiving it to the Collin County Administrator at the same address as above. The Collin County Administrator will contact the grievant within 15 calendar days to discuss the complaint and possible resolutions. Then, within 15 calendar days of that meeting, the Collin County Administrator will respond in writing, and, when appropriate, in a format accessible to the grievant, with a final resolution of the complaint.