​Holiday Closing: all county offices are closed Monday, May 30, for the Memorial Day holiday, and will re-open Tuesday, May 31. This includes parks offices, public works, courts and all other administrative offices.

Frequently-Asked-Questions about relief for Hurricane Harvey

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Courtesy the American Red Cross:

Q. Where do I find information about open shelters?

A.  Please visit​ or view a list of shelter locations in the "map" tab of the Red Cross Emergency App. As of Saturday, Aug. 26, two local shelters were opened: ​the Walnut Hill Recreation Center (10011 Midway Road, Dallas) and Tommie Allen Recreation Center (7071 Bonnie View Rd., Dallas.)​


Q. How do I locate my loved ones that live in one of the affected areas?

A. If you are looking for a loved one in the area, please visit the Safe and Well registry or call 1-800-REDCROSS.


Q. How do I let my loved ones know that I'm OK?

A.  You can register at Safe and Well, or you can download the Red Cross Emergency App for your smart phone. The app has an "I'm Safe" button that allows you to post a message to your social accounts to let loved ones know you're OK.

Q. I was impacted by the storm. How do I request Red Cross assistance?

A. Please call 1-800-REDCROSS.


Q. How can I help?

A. After a disaster, financial donations are the quickest and best way to get help to the people who need it most. If you want to help, visit, call 1-800-RED CROSS or text REDCROSS to 90999 to make a $10 donation. 


Q. Where do I drop off items to donate to the victims?

A. We appreciate the good intentions of people who want to donate items, but financial donations are the quickest and best way to get help to the people who need it most. Trusted World (15660 N. Dallas Pkwy., Dallas, TX, daily from 8 a.m. – 6 p.m.)


Q. How can I help people impacted by the storms?

A. Red Cross volunteers are always needed to help with everyday disasters such as a home fire or larger disasters like the recent floods and tornadoes. Please register as a Red Cross volunteer and help people when they need it most.


Q. How can I donate to this specific disaster?

A. To help people recently impacted by these storms donations should be directed to Disaster Relief or to Hurricane Harvey. Donate by calling 1-800-REDCROSS or visiting the Red Cross website.


Q. Will the storm victims require blood donations?

A. Donations for blood are always needed, if you are interested in donating, this link will help you find the nearest location.


Q.  What services does Red Cross provide?

A.   In the immediate aftermath, we focus on providing safe shelter, feeding victims and emergency workers, providing mental health and emotional support services, providing first aid and health services and distributing emergency relief supplies such as comfort kits and cleaning supplies. We also play a critical role in helping families and communities get back on their feet in the weeks and months after a disaster. To help communities recover, we often bring together groups and agencies to plan activities together.


Q. What kind of services aren't provided by the Red Cross?

A. The Red Cross doesn't have the expertise, equipment, or resources to perform every disaster service. Services such as evacuation coordination, search and rescue, advanced medical care and pet sheltering are best performed by government agencies or organizations that have the resources.


Q. Is the Red Cross a federal agency?

A. No. While we're chartered by Congress to provide disaster relief and other services, we aren't considered a federal agency. We often work closely with federal agencies during disasters, leading to confusion about our status. But it's important to note that we don't have the same legal standing as federal agencies.


Q. How long does Red Cross recovery work takes?

A. What often takes seconds to destroy will take months or years for people to recover and rebuild, and we'll be there. Our work is never done as we help people, communities and organization to prepare for, respond to and recover from disasters big and small.


Q. Does the Red Cross require people to show government-issued identification to obtain assistance?

A.  Red Cross caseworkers do ask people to show identifications as part of the casework process to help establish the pre-disaster address. This request isn't meant to require proof of citizenship. Caseworkers may ask for some other document, such as a copy of a utility bill, to help verify the pre-disaster address.​