Frequently Asked Questions

The following are commonly asked questions pertaining to the voter registration and elections process. However, if you didn’t find the answer to your question below, please email the elections department at

Voter Registration

Am I registered?
Check to see if you are registered using the Collin County Voter Registration Card Search. You can also search for your registration using the Texas State Voter Database.

How can I update my address?
If you have moved within Collin County you have two options:

  1. Update online using the Secretary of State’s Online Address Change website
  2. Fill out a new registration form and mail that in or drop it by our office at 2010 Redbud Blvd, Ste 102, McKinney TX 75069

If you have moved to or from another county: You must fill out a new registration form

How can I change my name?
Name changes can be made the same way you update your address, with the Secretary of State’s Online Address Change or by submitting a new registration form.

When is the deadline to register or change my registration?
The deadline for registering or updating your information is 30 days before Election Day, in order for it to be effective for that election.

Can I register my family members?
If you are registered to vote in Collin County or have submitted an application to Collin County, you can be appointed as an agent for your parent, child or spouse who is eligible to be a registered voter in Collin County. You can then submit an application on that person’s behalf. You must have his or her permission, and you must sign your name and your relationship to the applicant on the form in order for it to be accepted.

Can I register my friends?
You can register non family members in Collin County only if you come in to the office to be deputized as a Volunteer Deputy Registrar. For more information, please see our Become a Volunteer Deputy Registrar page.

Do I have to register for each election?
No, once you are registered you do not need to reregister unless you move to another county, but please remember to update your information with us whenever you move.

Can I get a replacement certificate?
Yes; you can call our office at 972-547-1900, compelte an application for replacement or email our office at to request a replacement certificate. 

I never received my certificate. What should I do?
Contact our office via phone (972-547-1990), mail (2010 Redbud Blvd, Ste102, McKinney, TX 75069), or email (, and we will regenerate your certificate.

My certificate has expired; do I need to reregister?
No, you will automatically be sent a renewal certificate at the end of each odd numbered year. However, if you have moved, you do need to update your address with us.

Can I get a list of registered voters?
Yes; for details, visit our webpage on Requesting Voter Lists.


On Election Day, can I vote at any polling place I choose?    
Yes. Collin County utilizes Vote Centers.  All registered voters in Collin County can go to any of our designated Vote Centers during early voting and on Election Day to cast their ballot.

Where is my polling place?
Visit our Election Information page to view the list of Early Voting Election Day polling locations, with links to an interactive map of each location. 

During Early Voting, can I vote at any Early Voting location?
Yes; if it is an election we are conducting, you can vote at any of our locations. If a jurisdiction is conducting its own election, contact the jurisdiction to find locations & times of voting.

When and where are the Early Voting locations?
Visit the Early Voting Locations webpage to view the list of Early Voting Locations with links to an interactive map of each location. Note: During May elections, you may need to go to more than one location to vote, if the jurisdictions are not contracting with Collin County. If you do not see both your city and ISD on the list, contact the jurisdiction for details.

Why isn’t my normal voting location open this time?
Polling locations are chosen by the entity holding the election (city, ISD, or county) and therefore are not always the same. Other circumstances such as building or road construction, and scheduling conflicts on privately owned locations can also affect whether or not a location is used. Please check our website each election for locations.

Are the same locations used for every election?
Polling locations are chosen by the entity holding the election (city, ISD, or county) and therefore are not always the same. Please check our website each election for locations.

The ‘Valid From’ date on my voter certificate is not until Election Day; can I vote during Early Voting?
Yes, as long you are eligible for the election (the ‘Valid From’ date must be Election Day or earlier) you can vote during Early Voting. 

I am registered in another county in Texas, can I vote in Collin County?
You must be registered in the county you claim as your permanent residence. If it is past the registration deadline for an election, and you have moved into Collin County and are still registered to vote in your prior Texas County, you may be able to vote a limited ballot containing only jurisdictions common to both your old and new address. Please call our office for details. (972) 547-1900

Do I need a photo ID in order to vote?  

On August 10, 2016, a federal district court entered an order changing the voter identification requirements for all elections held in Texas after August 10, 2016 until further notice. As a result, voters who possess an acceptable form of photo identification for voting listed below are still required to present it in order to vote in person in all Texas elections. The acceptable form of photo identification may be expired up to four years. Voters who do not possess an acceptable form of photo identification and cannot obtain one of the forms of acceptable photo identification listed below due to a reasonable impediment, may present a supporting form of identification and execute a Reasonable Impediment Declaration, noting the voter’s reasonable impediment to obtaining an acceptable form of photo identification, and stating that the voter is the same person on the presented supporting form of identification.

This requirement is effective immediately.

Here is a list of the acceptable forms of photo ID:

  • Texas driver license issued by the Texas Department of Public Safety (DPS)
  • Texas Election Identification Certificate issued by DPS
  • Texas personal identification card issued by DPS
  • Texas license to carry a handgun issued by DPS
  • United States military identification card containing the person's photograph
  • United States citizenship certificate containing the person's photograph
  • United States passport

Election Identification Certificates are available from DPS driver license office during regular business hoursFind mobile station locations here.

Here is a list of the supporting forms of ID that can be presented if the voter does not possess an acceptable form of photo identification and has a reasonable impediment or difficulty to obtaining one of the forms of acceptable photo ID:

  • Valid voter registration certificate
  • Certified birth certificate (must be an original)
  • Copy of or original current utility bill
  • Copy of or original bank statement
  • Copy of original government check
  • Copy of or original paycheck
  • Copy of or original government document with your name and an address (original required if it contains a photograph)

After presenting a supporting form of ID, the voter must execute a Reasonable Impediment Declaration.  Additional information can be found at


Do I need my voting certificate to vote at the polling place or at Early Voting?
It is helpful to the process and can be used as a supporting form of ID.

I voted a provisional ballot. How do I find out if my ballot will count?
You will receive a letter indicating whether or not your provisional ballot was counted, and if not, why.

Can I vote by mail?
If you are disabled, over 65, in jail but still eligible to vote, or will be out of the county during both Early Voting and on Election Day, you can vote by mail. You must fill out a new Application for Ballot by Mail for each election.

How do I apply to vote by mail?
You must fill out the Application for Ballot by Mail and return it to our office between 60 days and 11 days before Election Day.

If I am in the military, or overseas, what options do I have?
Military and overseas citizens can register to vote and request paper or email ballots using the Federal Post Card Application; visit the Military and Overseas Voters page on the website for details.

When will the ballots be mailed?
The first ballots are mailed 45 days before Election Day; after that, ballots are mailed out daily as applications are received and processed.

When does my voted ballot have to be received?
Ballots must be received in our office by 7 p.m. Election Night, unless they are coming from overseas, in which case the deadline is 5 days later.

Can I hand deliver my mail ballot?
If you are unable to timely mail your ballot you may hand deliver it to the Main Early Voting location at 2010 Redbud Blvd., Ste. 102, McKinney, TX 75069, on Election Day between the hours of 7:00 am and 7:00 p.m.

I did not receive my mail ballot. Can I get a replacement?
Yes; call our office for details. (972) 547-1990

What if I request a mail ballot, but I end up being in the county during Early Voting or on Election Day?
You must either surrender your absentee ballot to the Early Voting worker, or vote using a provisional ballot in order to vote in person.


When will we know the results of the election?
Initial results will be available on the Election Results webpage shortly after 7pm on Election Night, and will be updated periodically as tabulation continues. Final official results will not be available until the certification of the election. If you would like to receive notices about when the results are updated, either Like Collin County on Facebook or Follow Collin County on Twitter.

Can I get lists of people who have voted?
Yes.  The Early Voting and Election Day Rosters are posted no later than 10:00 a.m. daily during early voting to reflect the previous day’s information.  The rosters will remain on our web page for up to three weeks following an election.