Inmates can also purchase phone time from their commissary accounts. To make an account visit ICSolutions.

Inmate Tablets

In addition to traditional inmate communications, the Collin County Sheriff’s Office has entered into a contract with ViaPath Technologies and ICSolutions to enhance communications, technology access, and family connections. Tablets are provided at no cost for the hardware use. These paid tablet services are funded through the incarcerated individual’s Trust Fund or through the gettingout app. Family and friends can make deposits to Trust Fund accounts through Touchpay.

Available services Through Inmate Tablets:

• Visit Now on Demand
• Messages
• Photo Sharing

For more Information, click the following links:

• ICSolutions website: To register, add funds, schedule a visit, or connect an offsite visit from your computer, click here.
• ICSolutions Customer Portal: To log in, create a new account, or view product availability, click here.
• GettingOut website: Available Services offered at Collin County Detention Facility, click here.
• GettingOut Instructions: For instructions on how to set up your GettingOut.com account visit, click here.
• Registration and scheduling help: For instructions on registering for visitation and/or scheduling a visit, please click here.

Inmate Visitation

All visitors must arrive 20 minutes before scheduled visitation time.

All visits are 25 minutes. Five additional minutes are added for walking time to Cluster.

Visitation Schedule (PDF)

Visitation Rules

1. Please note that visitation times are subject to change without notice.
2. All visitors must be signed up to visit 20 minutes before visitation begins. Late visitors will not be permitted to go to visitation.
3. Visitors will not be authorized to sign up more than one hour before visitation.
4. All visitors are required to present valid identification displaying their photograph (example: a current Driver's License or Texas State Department of Public Safety Identification Card) in order to be issued a visitor's pass.
5. Visitors must appear on the inmate's visitation list in order to visit.
6. Only one adult visitor per inmate will be allowed each visitation day. Children will be allowed to visit on a space-available basis. Children 16 years of age and younger will be allowed to visit only if they are a child of the inmate or visitor. This requirement would not apply to any individual who is legally married to an inmate.
7. Cash must be deposited at the kiosk for inmate commissary. Bonds will not accept cash for commissary funds. The Bonds Office will only accept cash for bonding purposes only.
8. The jail will not accept messages for inmates nor can inmates receive incoming calls.
9. All mail must go through the Postmaster. Front Desk personnel are not allowed to accept mail of any kind.
10. Visitors must follow all visitation rules and be completely and properly dressed. Persons wearing mini-skirts, sleeveless tops, transparent or provocative clothing will not be permitted to enter the facility. Shorts must be no shorter than 5 inches above the knee.
11. No items are allowed to be