Support Services Bureau

The Support Services Bureau includes records, communications, and several other support service functions. It also houses sections responsible for recruiting, hiring, and training the most highly qualified personnel to staff the Sheriff's Office and the Detention Facility.

Professional Standards Section

The Professional Standards Section (PSS) receives, screens, and investigates all applicants for employment. This section is also responsible for conducting internal affairs investigations and oversees investigations into Citizen Complaints.

Citizen Complaints

The Collin County Sheriff's Office takes all complaints against its employees seriously and will investigate them thoroughly.

Complaints and compliments may be filed by emailing the form below to the Professional Standards Section, sending a detailed letter to the Professional Standards Section, or by printing the PDF form below and mailing it to the Professional Standards Section at:

Collin County Sheriff's Office
Professional Standards Section
4300 Community Ave.
McKinney, TX 75071.

Citizen Compliment/Complaint Form (PDF)

Training Section

The law enforcement profession is constantly evolving. To implement new technologies, comply with changing laws, and meet the increasing needs of the county's citizens, the Training Section staff researches, develops, and conducts comprehensive training programs for employees at all levels.

Records Section

Staff in the Records Section handles all processing, maintenance, and storage of Sheriff's Office records, which include offense, arrest and jail reports, and investigative records. The Records Section also processes arrest warrants received from the court system and prepares crime reports for the state and F.B.I., Emergency 9-1-1 phone service, computer-aided-dispatch, and all radio communications are provided in the public safety communications center by staff assigned to the Communications Section.

Support Services

Staff within the Support Services Division is responsible for providing and handling fugitive arrests and transporting wanted persons. Civil processes, Mental health services, which include emergency commitments, provide crisis intervention in cooperation with the county's mental commitments court and the Collin County Mental Health and Intellectual and Developmental Disabilities center.


The Sheriff's Dispatch Center is staffed 24 hours a day, 7 days a week, 365 days a year. Professional dispatchers are dedicated and trained to handle life-threatening emergencies, and all non-emergency calls received. The Sheriff operates a regional dispatch center. In addition to answering calls for the Sheriff's Office, the dispatchers answer calls for other law enforcement agencies and fire/EMS agencies in Collin County. Dispatchers also process calls related to animal control, Court house officers, and other county agencies.